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2004: A year in review

10 February 2006  

A 360° review of the IT year which marked the end of a period of austerity as budget growth returned to the positive.

     
 

"Maybe we've grown up. Maybe they've grown up. Who knows? Maybe the customers are more in charge these days."

Sun Microsystems' Scott McNealy epitomised one of the over-riding themes of the IT year when he tried to explain his company's $2 billion settlement with Microsoft in February: maturity.

Maturity of the market and maturity of the IT model. On the one hand customers saw a reduction in vendor choices and thus their ability to exploit competitive dynamics as the market consolidated. On the other hand, pricing pressures have encouraged IT organisations to hand over projects or even parts of their operations to offshore partners. Indeed 102,000 IT-related jobs in the UK stand to be lost this decade alone, and offshore outsourcing still remains politically contentious.

Another aspect of industry maturity was evident in the courts, especially when Microsoft was involved. The company tried to clear a backlog of allegations of illegal monopolistic practices that it has faced in both Europe and the US, by dipping into its vast cash reserves to the tune of $3 billion to make its tormentors Sun, Novell and Computer & Communications Industry Association go away. The analyst interpretation of such extreme action: Microsoft needs to clear the decks if it is going to successfully halt (or even slow) the rise of Windows' would-be nemesis, Linux.

But for most senior IT decision-makers, 2004 stands out for one significant reason: it marked the end of the years of austerity as budget growth for 2005 returned to the positive.  

 
     

       
     

    Good year, bad year

    Good Year for:
    Marc Benioff, Salesforce.com's CEO The co-author of 'Compassionate Capitalism' had many reasons to smile this year, as the hosted CRM provider entered the stock market following an 82% revenue increase and was valued at $500 million. The Buddhist board member, once dubbed 'the loudest mouth in Silicon Valley,' leads the crusade against the dark forces of premise-installed software, and insists that his company donate 1% of its time, resources and profit to charity via the Salesforce.com/foundation. The application service provider with a heart is expected to make sizeable market share gains in 2005.

    Sergey Brin, and Larry Page, co-founders of Google Grinning geniuses Page and Brin proved that just because you drive a scooter around the office doesn't mean you can't do serious business. In the most highly-anticipated technology initial public offering in half a decade, Google shares were auctioned directly to the public in August (this date was pushed back after Brin gave an interview with Playboy during the 'quiet period'). The share price started at $85 and quickly shot up as high as $271. Sergey and Larry are expected to each sell $1.2 billion worth of their shares. As Google's corporate mission statement declares, "you can make money without doing evil."

    Bad Year for:
    Michael Jordan, chairman and CEO of Electronic Data Systems After failing to renew the lucrative Inland Revenue contract, which instead went to Capgemini, Electronic Data Systems (EDS) was sued by BSkyB for "deceit, negligent misrepresentation and breach of contract," after a £160 million CRM contract collapsed. The Child Support Agency blamed its EDS-built system for its vast administrational backlog, and when the Department of Work and Pensions' computers crashed in November - delaying many pensioners' payments during winter - EDS again took the blame. The IT services giant plans to make between 15,000 and 20,000 redundancies next year.

    Sanjay Kumar, ex-CEO of Computer Associates The US Security and Exchange Commission's enquiry into Computer Associates business software developers revealed several unusual reporting practices such as the '35-day month'. CFO Ira Zar pleaded guilty to security charges, but Kumar maintained his innocence. Nevertheless, Kumar was forced out in April, saying: "It has become increasingly clear to me in the past few days that my continued role at CA is not helping the company's efforts to move forward." Come October, he was charged with ten counts of securities fraud and obstruction of justice and faces a maximum sentence of a hundred years imprisonment.  

       
    January

    • SCO Group CEO Darl McBride offered $250,000 from the company's coffers as a reward for the conviction of the author of the 'MyDoom' worm. The worm successfully launched a denial of service attack on the software maker's website.
    • Microsoft broke through the $10 billion quarterly revenue barrier when it reported that sales rose 19% to $10.2 billion in its quarter to the end of December. Some $300 million of that was due to the plunging value of the dollar.
    • A plan by Munich City Council to migrate their desktop PCs from Microsoft Windows to Linux ran into trouble when the burghers admitted many small software suppliers were refusing to migrate their key applications to the open source operating system.

      February

    • SCO Group carried out its threat to sue Linux users by launching lawsuits against automotive giant Daimler-Chrysler and a US car parts retailer. A leaked email suggested that Microsoft was funding SCO's campaign, costing around $3 million a quarter.
    • BT won one of the last big contracts in the National Health Service's ongoing IT modernisation programme, securing a £530 million deal to provide and manage a broadband network that will eventually include the entire public sector.
    • Echoes of the late-1990s telecoms boom reverberated around the markets as network hardware maker Juniper Networks paid $3.6 billion in stock for fast-growing security appliance maker NetScreen Technologies.
    • Intel CEO Craig Barrett ate a large helping of humble pie when he admitted that the company would mimic the 64-bit computing strategy of its smaller rival Advanced Micro Devices (AMD), by introducing 64-bit extensions to its 32-bit Xeon server chip line.

      March

    • The European Commission slapped Microsoft with a record $615 million fine for abusing its monopoly of operating systems. It also told the software giant to stop bundling Media Player with Windows to the exclusion of other multimedia players. Analysts said Microsoft's appeal would run for years.
    • Microsoft announced it would pay Sun Microsystems $2 billion to resolve patent disputes and settle outstanding competition issues, although Sun's plunging revenues and profits forced the company to lay off over 3,000 staff.
    • Novell released its ambitious plans to bring Linux to the desktop, using a combination of the Linux distribution it acquired with its takeover of SuSE in January 2004, and Ximian the desktop user interface it acquired in August 2003.
    • Sun Microsystems rejected IBM's call to open source the Java technology, dismissing the

       
     

    Oracle vs Peoplesoft

    Database software heavyweight Oracle battled on through 2004 with its hostile takeover bid for rival applications software vendor PeopleSoft. Eighteen months since the bid was launched, we take a look at this year's match highlights:

    In January, Oracle's first 'final offer' of the year weighed in at $9.4billion. However, the US Department of Justice's Assistant Attorney General Hewitt Pate described the bid as "anti-competitive, pure and simple," and pledged to block the deal.

    Meanwhile, PeopleSoft blamed Oracle's bid for lower-than-predicted quarterly revenues, althoughPeopleSoft CEO Craig Conway's 'ill advised and sometimes untrue statements' to analysts may have played some part in it.

    Oracle seemed to be making a comeback when in August, District Judge Vaughn Walker overruled the DoJ's block on the takeover, declaring: "Customer apprehensions do not substitute for hard evidence."

    In September PeopleSoft's directors showed Conway the door. Now on the back foot, PeopleSoft struck a defensive move in launching a $1billion joint software venture with IBM.

    A month later the EU echoed the US ruling, giving Oracle the go-ahead for the deal. Oracle made another 'final offer' of $8.8billion. Chairman Jeff Henley accused PeopleSoft's board of being "the only obstacle to stockholder consideration of our offer."

    In November, PeopleSoft co-founder and returning CEO David Duffield tried to rally his corner: "I'm here to beat Oracle in the marketplace." His shareholders responded by tendering 60% of their shares to Oracle, approving a $9.2 billion bid. Oracle then nominated four board members to run against the incumbent PeopleSoft board at next spring's shareholders' meeting.

    Yet PeopleSoft still has one trick left - its 'poison pill' - which compensates customers up to five times their licence fee should various 'trigger events' occur. Oracle is currently disputing the legality of this, so don't expect to hear the final bell any time soon.  

       
    request as "kind of weird".

    April

    • Siebel Systems' founder, chairman and CEO, Tom Siebel, stepped down. The 51-year-old executive, who still owns 11% of the customer relationship management software company, was replaced by IBM sales veteran Michael Lawrie.
    • Capgemini, Ernst &Young, Europe's biggest IT services supplier, changed its name to Capgemini in a EU10060 million re-branding exercise forced on it by the terms of its 2000 acquisition of accountant Ernst &Young's IT consulting division.

      May

    • A product roadmap from Microsoft revealed its next-generation operating system, Longhorn, would not be released until 2007. Microsoft also gave in to pressure to extend support for its key products to a total of 10 years.
    • Networking giant Cisco Systems suffered the embarrassment of a source code leak. The 800MBs of code was stolen by a hacker infiltrating Cisco's corporate network, according to Securitylabs.ru, a Russian web site that helpfully published every line of the source code.
    • The UK got its first 'IT czar' as Ian Watmore was named head of e-government. Watmore, UK MD of consulting firm Accenture became one of the UK's highest-paid public sector IT employees.
    • Telecoms equipment giant Nortel and wirelessLAN supplier Symbol admitted they were both facing federal investigations into their accounting practices. Nortel fired its CEO while one federal prosecutor described Symbol's accounting scandal as "breathtaking in scope". Symbol's ex-CEO Tomo Razmilovic was declared a fugitive by the US authorities and fled the UK to his native Croatia.

      June

    • Plans to establish a list of email addresses whose owners have permanently opted out of direct marketing were dismissed by the Federal Trade Commission (FTC), the US government agency leading the war on spam, as unworkable.
    • The European Commission (EC) agreed to suspend its earlier ruling that aimed to force Microsoft to unbundle its Media Player product from Windows.
    • The growing popularity of the Linux operating system led to concerns about how open source security issues should be handled. A program, 'evil.c', was discovered which uses lines of code written in the C language to crash several versions of Linux.

       
     

    Speaking out

    "They've literally claimed copyright on files I can prove I wrote personally, and that's very irritating."
    Linus Torvalds, the creator of Linux complains about Unix intellectual property company SCO Group's claims to sections of the operating system's code. (Jan '04)

    "Offshore the CEO!"
    IBM employees staging an anti-offshore outsourcing protest outside IBM's annual meeting in Rhode Island suggest a lower-cost alternative to Sam Palmisano. (Apr '04)

    "Is Silicon Valley back? That's like saying a patient who was in a diabetic coma for several years is healthy again because he can lift his head and open his eyes."
    HP's director of corporate communications, Mike Moeller, urges caution after reading reports that Silicon Valley is enjoying a rapid recovery. (Jun '04)

    "Have you ever had a bad dream that just didn't end? We have; an ours has been going on for 15 months."
    PeopleSoft's CEO Craig Conway says he's not been losing any sleep over Oracle's hostile bid for his company. (Sept '04)

    "Hello. You are through to NTL customer services. We don't give a f*** about you. We are never here."
    Callers to NTL's complaint line get an unexpected greeting. NTL investigates how the message got onto its system. (Sept '04)

    "We know agriculture jobs gave way to manufacturing jobs, which gave way to service sector jobs. But service sector jobs give way to what?"
    Andrew Power, a partner in the financial services sector of Deloitte, expresses his worries over the growing use of outsourcing. (Sept '04)  

       

    July

    • The US Appeals Court upheld Microsoft's two-year-old anti-monopoly settlement with the Department of Justice, dismissing objections from the State of Massachusetts.

      August

    • IBM turned its Cloudscape Java database system over to the open source community, putting the product's half a million lines of code in the hands of the Apache Software Foundation.
    • Microsoft retaliated against Linux by saying it would release a low-cost, pared-down version of its Windows operating system in South East Asia. Microsoft said 'Windows lite' would be "the most affordable operating system to date".
    • Hewlett-Packard (HP) removed three of its key executives from the top of the company following disappointing results for its second quarter. All those culled were from the Compaq side of the business, which HP bought two years ago.
    • Open source enthusiast Bruce Perens unveiled a new entrant to the Linux market. UserLinux is said to offer the same functionality as other enterprise Linux distributions, but without the cost.

      September

    • Capgemini shocked market observers when it announced net losses of €135 million, following "significant" cost overruns on contracts signed in 2001/2. Analysts had predicted that losses would halve to around €40 million.
    • JP Morgan Chase, the investment bank and financial services giant, cancelled a $5 billion, seven-year IT outsourcing contract with IBM following JP Morgan's acquisition of Bank One in January which gave it the "enhanced capabilities, tools and processes" to do the job itself.
    • Telecoms regulator Ofcom launched a numbering system for Internet telephony, to encourageadoption of voice-over-Internet Protocol (VoIP) technology. A survey published by AT&T and the Economist Intelligence Unit found that 43% of companies are using, testing or planning to implement VoIP within the next two years.

      October

    • German software giant SAP prepared to launch a subscription-based version of its enterprise software, despite having resisted the 'pay-as-you-go' software market before.

       
     

    Book of the Year

    Does IT matter? By Nicholas Carr

    Hundreds of books and hundreds of thousands of articles have been written in the past decade extolling the huge benefits that have been reaped, or will be reaped, from IT. Nicholas Carr aggressively challenged those views, first in a notorious article, 'IT doesn't matter', in the Harvard Business Review, then in the well-researched and crisply written prose of Does IT matter?

    Carr's thesis - that IT has reached a point where it is so ubiquitous that it provides no competitive advantage to those investing in it - has divided those concerned with corporate IT into two camps: those, mostly from the user camp, and often from non-IT management, who think he is talking plain common sense; and the visionaries, evangelists and IT business leaders - people like John Chambers, CEO of Cisco - who think there is ample and overwhelming evidence that IT continues to provide real competitive advantage to those organisations that invest wisely. Whichever camp they came from, this was essential reading for IT decision-makers in 2004.  

       

    • The UK's government procurement agency, the Office of Government Commerce (OGC), issued a report supporting the use of open source software in the public sector, saying it "can generate significant savings".
    • Sun posted an increase in first-quarter revenues for the first time since 2001, although it continued to experience losses. Sun's net loss for its first quarter was $174 million, down from a net loss of $286 million a year ago.

      November

    • Software maker Novell filed a lawsuit against Microsoft alleging illegal attempts to monopolise the office applications market when Novell owned WordPerfect. The new case came hot on the heels on an out-of-court settlement of $536 million that Microsoft paid to Novell in the NetWare regulatory case.
    • Catastrophic failures at the UK's Child Support Agency were partly blamed on a £456 million computer system built by Electronic Data Systems. An internal memo from within the services giant described its product as "badly designed, badly tested and badly implemented."
    • BT struck a deal to buy US-based voice and data network provider Infonet Services Corp for £520 million. The aggregate worth of the acquisition was £310 million - less than one year's annual revenue for Infonet.

         
     
    Ten high-impact M&As in 2004
    Acquirer   Main Activity   Target   Activity   Price  
    EMC Storage systems VMware Virtualisation s/w $635m
    Ariba E-procurement FreeMarkets Online auction s/w &svcs $493m
    Computer Associates Systems management s/w Netegrity ID management s/w $430m
    Getronics IT services PinkRoccade IT services $406m
    Serena Software Change mgmt s/w Merant Change mgmt s/w $375m
    Symantec IT security s/w &svcs Brightmail Anti-spam s/w &svcs $370m
    IBM Systems, s/w and services Candle Systems perform mgmt s/w $350
    Hewlett-Packard Systems, s/w and services Synstar Managed services $297m
    Veritas Data storage/utility s/w KVS Email archiving s/w $225m
    Tibco Process integration s/w Staffware Business proc mgmt s/w $223m
     
         


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