Information Age: News, analysis & insight for IT & business leaders

8 January 2009

Editor's choice

Personnel development

Human capital management software is directly helping organisations improve their performance and achieve strategic goals

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News

Exchange rates undermine Oracle profits

19 December 2008

Strength of the dollar devalues software giant’s overseas earnings, triggering first profit dip in three years

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IT Case Studies

IT vendors suffering private problems, not crunch pangs yet

10 December 2008

Nortel, Verisign and Dell in pickles all of their own. Plus: Salesforce.com fares well

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Perspectives & Trends

'0% finance' to the rescue

11 December 2008

Offers of interest-free loans from Microsoft, SAP and Dell to potential customers make transparent these companies’ concern that IT spending is about to stall

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Information Age Poll

Have your vote on current issues
Is your IT budget going to be cut in 2009?



Features

Personnel development

16 September 2008

Human capital management software is directly helping organisations improve their performance and achieve strategic goals

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Financial Results in Business Applications
Company Period Revenue Rev Change
Workplace Systems Int'l Plc* 2H08 10.9 11
Unit 4 Agresso NV** 1H08 293 25
Ultimate Software Group Inc 3Q08 43.9 16
Synopsys Inc 4Q08 325.8 3
SDL Plc* 1H08 150.1 39
SAP AG 3Q08 4169.1 14
       
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M&A in Business Applications
Acquirer Target Price
Autodesk
Autodesk Avid's Softimage sub $258m
JDA Software Group i2 Technologies n/a
Stalis Silverlink Software n/a
     
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Research

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A service economy

Demand for IT service management software is rising fast, as vendors continue to innovate

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Service response

Information Age’s latest reader research found that IT service management is proving its value – despite the shortcomings of some of the supporting tools

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Quality delivery

Information Age’s latest reader research found that IT service management is proving its value – despite the shortcomings of some of the supporting tools

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White Papers

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3 Steps to Creating Personalized Customer Support Experiences

Learn how tailoring support interactions to fit the specific circumstances of an account can not only increase customer satisfaction, but also increase revenue.

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8 Tips for Outsourcing Call Center Projects

Discover successful techniques from the experts on outsourcing call centers.

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90 Page IP Telephony Pocket Guide

This guide is intended equally for technical IT staff, voice system managers, and CIOs. It describes the technical issues decision makers will need to understand as they set out to build a winning IP telephony business communications strategy.

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