Editor's choice
The growing pains of unified comms
The vision of a unified communications infrastructure, centred on IP, has been an alluring prospect for over half a decade. So what is holding back broad adoption?
News
Communications minister to push for universal broadband
6 January 2009Lord Carter set to shake up telecommunications sector, alleviate BT from basic service obligations
- Siemens pays over €1 billion in corruption fines 16 December 2008
- Nortel seeks advice to avoid bankruptcy 11 December 2008
- Mobile web usage soars in the UK 25 November 2008
IT Case Studies
Law in the home
7 August 2008NetworkLaw uses remote desktop technology to cut the cost of doing business
- Scottish Power’s network make-over 15 November 2007
Perspectives & Trends
UK companies fall behind EU in social networking
11 December 2008Far fewer companies in the UK are adopting social networking in the workplace compared with the EU
- Skype: bug to blame for outage 20 August 2007
- Cisco gears up for a platform fight 12 May 2007
- Citrix brings software as a service in-house 12 August 2006
Features
The shape of things to come
10 December 2008Information Age’s half-year review brings the IT industry’s financial performance and M&A activities into focus
- The growing pains of unified comms 6 August 2008
- White Stuff streamlines data network 21 May 2008
- The death of the (open) Internet 16 May 2008
Company Analysis
Information Age Index December 2008
11 December 2008The slow, steady slide in IT industry growth continues
- BlackBerry stands up to iPhone onslaught 11 December 2008
- BT takes drastic action to protect margins 10 December 2008
- IT vendors suffering private problems, not crunch pangs yet 10 December 2008
| Company | Period | Revenue | Rev Change |
|---|---|---|---|
| Sycamore Networks Inc | 1Q09 | 15.4 | -59 |
| Riverbed Technology Inc | 3Q08 | 86.5 | 37 |
| Redstone Plc* | 2H08 | 209.3 | 59 |
| Polycom Inc | 3Q08 | 275.8 | 15 |
| Openwave Systems Inc | 1Q09 | 51 | -4 |
| Nortel Networks Corp | 3Q08 | 2319 | -14 |
| Acquirer | Target | Price |
|---|---|---|
| EMS Technologies | Satamatics Global | n/a |
| JDSU | Circadiant | n/a |
| XipLink | Trispen Tech's @TheOffice unit | n/a |
| Convergys | Ceon | n/a |
| Easynet Global Services | Telindus Hong Kong/China | n/a |
| Logitech | SightSpeed | $30m |
Research
A service economy
Demand for IT service management software is rising fast, as vendors continue to innovate
Service response
Information Age’s latest reader research found that IT service management is proving its value – despite the shortcomings of some of the supporting tools
Quality delivery
Information Age’s latest reader research found that IT service management is proving its value – despite the shortcomings of some of the supporting tools
White Papers
3 Steps to Creating Personalized Customer Support Experiences
Learn how tailoring support interactions to fit the specific circumstances of an account can not only increase customer satisfaction, but also increase revenue.
8 Tips for Outsourcing Call Center Projects
Discover successful techniques from the experts on outsourcing call centers.
90 Page IP Telephony Pocket Guide
This guide is intended equally for technical IT staff, voice system managers, and CIOs. It describes the technical issues decision makers will need to understand as they set out to build a winning IP telephony business communications strategy.
