Editor's choice
Virtualising the desktop
The delivery of desktop services from a virtual PC estate within the data centre is a core ambition of many IT organisations
News
Sun acquires Belgian cloud computing vendor
8 January 2009Q-layer's technology allows flexible deployment of cloud computing services
- Lenovo to lay off 2,500 staff 8 January 2009
- Dell to cut costs with green packaging 19 December 2008
- Sun Microsystems to close Scottish manufacturing arm 11 December 2008
IT Case Studies
A virtual operation
17 June 2008How the Royal College of Physicians used virtualisation to cut its hardware requirements by four-fifths
- Parking the PC 18 July 2007
- Ship shape 10 June 2007
- VIP protection at the Ritz 11 December 2006
Perspectives & Trends
Data centres near capacity
11 December 2008Data centres across Europe are nearing capacity
- '0% finance' to the rescue 11 December 2008
- Green gauge 10 December 2008
- Platform Computing resists a virtual opportunity 21 February 2008
Features
Tea service
10 October 2008Service management at Twinings has enabled the IT department to become a project management centre of excellence
- Licence pressure points 10 October 2008
- Mobile insecurity 16 September 2008
- A problem shared 7 August 2008
Company Analysis
IBM buys into cross-platform virtualisation
10 December 2008Plus, consolidation in the insurance applications market
- IT vendors suffering private problems, not crunch pangs yet 10 December 2008
- Dell's radical rebuild 9 October 2008
- Mobile monitoring signals Keynote revival 16 September 2008
| Company | Period | Revenue | Rev Change |
|---|---|---|---|
| VMware Inc | 3Q08 | 472.1 | 32 |
| Websense Inc | 3Q08 | 76.7 | 52 |
| TeleCity Group Plc | 1H08 | 122.2 | 34 |
| Systar SA** | 1Q09 | 4.9 | -8 |
| Sun Microsystems Inc | 1Q09 | 2990 | -7 |
| Staff&Line SA | 1H08 | 8.9 | 16 |
| Acquirer | Target | Price |
|---|---|---|
| Novell | ||
| Novell | ||
| Acresso Software | ||
| Raritan | Nassoura Tech's dcTrack unit | n/a |
| Coexis | GBST | n/a |
| Chi-X Global | Cicada | n/a |
Research
A service economy
Demand for IT service management software is rising fast, as vendors continue to innovate
Service response
Information Age’s latest reader research found that IT service management is proving its value – despite the shortcomings of some of the supporting tools
Quality delivery
Information Age’s latest reader research found that IT service management is proving its value – despite the shortcomings of some of the supporting tools
White Papers
3 Steps to Creating Personalized Customer Support Experiences
Learn how tailoring support interactions to fit the specific circumstances of an account can not only increase customer satisfaction, but also increase revenue.
8 Tips for Outsourcing Call Center Projects
Discover successful techniques from the experts on outsourcing call centers.
90 Page IP Telephony Pocket Guide
This guide is intended equally for technical IT staff, voice system managers, and CIOs. It describes the technical issues decision makers will need to understand as they set out to build a winning IP telephony business communications strategy.
