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EMC buys a presence in European consulting

Conchango purchase continues storage giant's reinvention

Shell signs $1 billion outsourcing deal

EDS wins big from oil giant’s drive for ‘operational flexibilty’

China's offshore opportunity

The Chinese IT outsourcing industry has many challenges to overcome. But it also has the resources to pull it off

Living without an IT director

Fundamental change in the way IT is  delivered is encouraging companies to dispense with IT management

Is offshoring still good value?

Doubt has arisen as to the efficacy of outsourcing low-end business processes to unfamiliar locations

Outsourcing 2.0

Big-bang IT service contracts are being usurped by a more flexible model of utility outsourcing

ITIL upgraded

ITIL version 3 seeks to bring the service management guidelines to a wider audience

HCL Technologies takes outsourcing crown

The Black Book of Outsourcing puts Indian IT services company at top of outsourcing pile.

World Class IT Service Delivery

Peter Wheatcroft explores the concepts of quality in terms of IT service, and examines how organisations can excel.

Book review: Global services

Kobayashi-Hillary and Sykes introduce 'knowledge process outsourcing'

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Editor's Choice

HP

Around 30% of HP Services' global workforce is now based in India.

IBM

Just how far has IBM gone in its quest to evolve into a "globally integrated enterprise"?

Accenture

Accenture still has a way to go to fully leverage the global service delivery model.

CIO heaven

What do CIOs do after reaching the pinnacle of their career? They become consultants.

Changes in the landscape

What does the escalation of business process outsourcing mean for application vendors?