HCL Technologies takes outsourcing crown
The Black Book of Outsourcing puts Indian IT services company at top of outsourcing pile.
World Class IT Service Delivery
Peter Wheatcroft explores the concepts of quality in terms of IT service, and examines how organisations can excel.
Book review: Global services
Kobayashi-Hillary and Sykes introduce 'knowledge process outsourcing'
BSkyB and EDS begin court battle
BSkyB has accused EDS of wilful deception in its dealings with the broadcaster. EDS vigorously refutes the allegations.
Clear sourcing
An absence of benchmarking makes outsourcing contracts difficult to judge, says Metri Measurement Consulting.
How Capgemini embraced India
Capgemini reversed its fortunes with a dramatic shift to a global delivery model.
IT and the East
Two highly respected Gartner analyts map the impact of China and India.
The Reuters offshore story
Dave Weller, global head of solutions delivery at Reuters, discusses building an offshore resource.
IT consultants' pay soars
Times are rosy for IT consultants as demand drives massive salary increases.
Hired labour
HR automation attracts the business application consolidators' attention.
Offshore work permits: Use or abuse?
Foreign IT staff working in the UK: abuse of the work permit scheme or a boon for business?
Leaders of the offshore revolution
Who’s best-placed to exploit the world’s biggest pool of low-cost, highly-skilled IT service labour?
Accenture
Accenture still has a way to go to fully leverage the global service delivery model.
HP
Around 30% of HP Services' global workforce is now based in India.
IBM
Just how far has IBM gone in its quest to evolve into a "globally integrated enterprise"?
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