Information Age: News, analysis & insight for IT & business leaders

GameStop guns for growth

Single instance of business apps to support international expansion at games retailer.

Most Effective Use of IT in Utilities, Energy & Telecoms

Most Effective Use of IT in Manufacturing & Logistics

Most Innovative Use of IT

Most Effective Use of Software

Bupa's health check

Health insurer kicks off technology refresh with new BI tools

Access management

Can Citrix's thin-client technology help it to push further into the enterprise to become a mainstay of access infrastructure?

Flights of fancy

London Eyes new multilingual e-ticketing system services a vast international customer base.

Burning rubber

Rapid application integration allows Pirelli to keep its promises to investors.

Fashion statement

Retailer Thomas Pink has used OLAP tools to help fine tune its sales effort.

The Information Age interview

Ben Hatton, Manchester Uniteds director of business and development, explains why the club is investing in CRM software and what it hopes to achieve.

The Information Age Interview

As head of MIS for McDonalds in the UK, Steve Tiley has been responsible for the companys increasingly sophisticated use of business intelligence software. Information Age asked him to outline the challenges.

Hands on: Sportsetail

With the approach of the World Cup 2002 Sportsetail decided it had to turn the UK Football Association's official web site into a dynamic, easy-to-use shopping experience for England football fans.

Further reading

Free analyst resources and Infoconomy articles on business intelligence.

New customer touch points

Customers want fast, direct content, not jammed phone lines or unanswered emails, and failure to meet these demands will inevitably lead to lost revenue. But how are organisations dealing with the new customer touch points that are offered up by the Internet? And what technologies are software suppliers devising to exploit this ever-increasing demand? These issues are central to Infoconomy's customer relationship management (CRM) business briefing, New customer touch points.