Information Age: News, analysis & insight for IT & business leaders

4 July 2009

US e-commerce shrinks for the first time ever

26 November 2008  

comScore research finds 4% dip in online spending – the first since the Internet began

Online consumer spending has declined in the US for the first time in the Internet’s history, according to online research company comScore.

In a report published yesterday, comScore found that US consumers spent $8.19 billion online in November to date. That was down 4% from $8.51 billion during the same period last year. Never before has a year-on-year comparison yielded a negative rate of change.

“With consumer confidence low and disposable income tight, the first weeks of November have been very disappointing, with online retail spending declining versus a year ago,” said comScore chairman Gian Fulgoni.

The company added that it expected the amount US consumers spend online in the coming holiday period to be unchanged from last year at $29.2 billion.

“Despite the recent reprieve that plummeting gas prices have given American consumers, the depressed and volatile stock market, declining housing prices, inflation and the weak job market all represent dark clouds hanging over their heads this holiday shopping season,” Fulgoni explained.

Yesterday, web watcher Nielsen Online revealed that, in the UK, mobile web use grew by 25% between the second and third quarters of this year.

Further reading

Mobile web usage soars in the UK

Automated e-marketing at online retailer Pixmania
Developing its own market analysis tools has helped drive business growth at online electronics retailer Pixmania

Find more stories in the CRM & Marketing Briefing Room


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