Networking & Communications Features

The IP Multimedia Subsystem could be the weapon that will enable telecoms companies to regain control of their own destiny from upstart Internet challengers and deliver radical new services to their customers.

Happy talk

25 February 2006

Call centre technology has traditionally focused on reducing the cost of customer selling and servicing. But now the emphasis is shifting to pleasing the customer.

The march of video

25 February 2006

For some, desktop video is the killer app of collaboration. But others, accepting it now works effectively, think it gets in the way of e-meetings.

Helping hands

25 February 2006

Few companies have the capability or capacity to manage integrated communications platforms in-house, but a range of suppliers are clamouring to help out.

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