Council sues IBM for ‘unsatisfactory’ MDM system
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30 October 2009
Southwark Council seeks £700,000 in damages for master data management implementation that it claims is unsatisfactory
London’s Southwark Council is seeking over £700,000 in damages from IBM for a master data management deployment it has described as ‘unsatisfactory’.
The MDM project began in 2005. A review of the project’s progress in 2007 reportedly found a number of problems including a serious deficiency in a core component of the implementation.
The council now alleges that IBM failed to remedy the issues raised during that review, and that the resulting system is unfit for purpose.
An IBM spokesman said that Southwark Council's claims "have no merit and we are strongly defending the allegations made in the legal proceedings".
It's amazing that IBM's MDM project was incomplete two years into deployment and reportedly still has serious deficiencies - four years after the start date. The days of "pull up the bus" integration engagements from mega-vendors are waning for reasons like this.
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