Features in IT Services
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Living without an IT director
18 February 2008Fundamental change in the way IT is delivered is encouraging companies to dispense with IT management
Is offshoring still good value?
07 February 2008Doubt has arisen as to the efficacy of outsourcing low-end business processes to unfamiliar locations
Outsourcing 2.0
07 February 2008Big-bang IT service contracts are being usurped by a more flexible model of utility outsourcing
ITIL upgraded
07 February 2008ITIL version 3 seeks to bring the service management guidelines to a wider audience
World Class IT Service Delivery
06 November 2007Peter Wheatcroft explores the concepts of quality in terms of IT service, and examines how organisations can excel.
Book review: Global services
17 October 2007Kobayashi-Hillary and Sykes introduce 'knowledge process outsourcing'
Clear sourcing
14 October 2007
An absence of benchmarking makes outsourcing contracts difficult to judge, says Metri Measurement Consulting.
How Capgemini embraced India
13 June 2007Capgemini reversed its fortunes with a dramatic shift to a global delivery model.
IT and the East
10 June 2007Two highly respected Gartner analyts map the impact of China and India.
Offshore work permits: Use or abuse?
28 March 2007Foreign IT staff working in the UK: abuse of the work permit scheme or a boon for business?
Leaders of the offshore revolution
19 February 2007Who’s best-placed to exploit the world’s biggest pool of low-cost, highly-skilled IT service labour?
CIO heaven
12 December 2006What do CIOs do after reaching the pinnacle of their career? They become consultants.
Incoming call
21 November 2006Vodafone, the mobile giant, is making its long-awaited push into enterprise IT.
Changes in the landscape
20 October 2006What does the escalation of business process outsourcing mean for application vendors?
A degree of alignment
25 February 2006Business service management aims to link the delivery of IT capabilities directly to the needs and goals of the enterprise. Which technologies and suppliers are delivering on that promise?
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