Information Age: News, analysis & insight for IT & business leaders

Changing the barrels

Pub and restaurant operator Mitchells & Butlers recently switched its data centre and network outsourcing supplier to achieve more scalable, outcome-based IT services

Q&A – Accenture

Frank Modruson, CIO of the outsourcing and consulting giant, explains why it maintained IT investment throughout the recent recession

Changing channels

Offshoring software development and maintenance to India has helped Channel 4 innovate while saving money, says CIO Kevin Gallagher

Changing tack

Halfway through a £105 million outsourcing contract, investment firm Skandia UK’s operating model changed radically. CIO Rob Hornby explains how he managed to steer the engagement through the upheaval

Scottish Water's fluid IT outsourcing

Scottish Water expects to save at least £1 million a year with its three-vendor global IT outsourcing program

The Guardian moves office into the cloud

Guardian Media Group’s switch to Google Apps is accompanied by some tricky questions

Swiss Post to open Zurich’s mail

Outsourcing mail handling makes sense for large companies. Especially if you are dealing with 400,000 letters a day

Liquid innovation at Scottish Water

The utility provider's outsourcing partners are expected to deliver on innovation

The Reuters offshore story

Dave Weller, global head of solutions delivery at Reuters, discusses building an offshore resource.

Utility take-off

Outsourcing on a utility basis has allowed EasyJet to share the risk of managing its IT infrastructure.

DHL IT Services

DHL exploits service-oriented architecture (SOA) in integrating acquired companies. James Harvey, head of the support services at the express shipper, tells Information Age of SOA’s wonders and weaknesses.

Most Effective Use of IT in Retail

The displaced desktop

Dundee City Council has moved its PC services off the desktop and into the data centre – and reaped stunning business benefits.

TUI takes off with offshore outsourcing

Travel giant sees dividends from taking IT to India.

Saving for the future

UK insurance group Royal &SunAlliance has embarked on a ten-year, 300 million business process outsourcing contract with server and services supplier Unisys.