Indian IT outsourcing outlook optimistic
- Reduce text size Decrease text size
- Increase text size Increase text size
- Print article Print
- Jump to comments Comment
- Share this article Share
- Email article to a friend Email
India's IT software and services trade association Nasscom has released figures predicting continued growth and a quick recovery from economic doldrums for the sector.
Despite the Satyam scandal and the impact of the economic recession,
The organisation is also optimistic about an economic recovery, estimating that the high-tech sector’s export revenue will reach $60 billion to $62 billion by 2010, an average increase of 30% over two years.
Nasscom chairman Dr Ganesh Natarajan said the next two years would see a strong focus on productivity, benchmarking and operational efficiency across the Indian IT sector.
“From a customers’ point of view, the focus will remain on consolidation, integration and regulation – all of which will drive newer business opportunities for the industry,” he said.
The organisation’s president, Som Mittal, acknowledged that while the Indian software and services industry would continue to grow despite global slowdown, “this is a time of learning and optimisation for the industry, [and] we would urge our member companies to see this as a silver lining”.
According to Nasscom’s report, the industry directly employs 2.23 million and indirectly contributes another eight million jobs to the Indian economy.
Let me shars a fact that in twelve years I have never seen a correct and fit standard of support or work performed under an outsourced service contract. I have experienced work by GENPACT, SATYAM, WIPRO and INFOSYS.
Many of the companies that use them do not tell you the truth because no guys or girls are either left in the company and the manager who thought it a good idea is not going to be critical.
In my last work PWC actually did a review and now I find that they had an interest none declared in relation to the fact their review was in respect of SATYAM.
The services were of such a poor standard that it was beond belief. The SLA was actually created and monitored by SATYAM using "truth" 99% met standards. DEAD EASY all problem logs closed after three days irrespective. The repoing user found each and every log closed each three days and was instructed to raise a new log.
As for the fantastic system support, audit logs deleted completely on a regular basis, input data vanishing, trial balances that stopped balancing, the INC company instructed to remove 0.5Billion from the balance sheet before the auditors would sign the accounts.
After all this you then read that the company fully supports SATYAM and will not be cancelling its contracts.
I love the fact that the Indian companies acheive SIX SIGMA and BS standards, but beware another company I worked at tested these with a Internal Audit review, shisam certifates were forged and would you beleive it the contracts were reduced to 95% of the usage. Why were they not cancelled, because the CIO had signed a fully binding 20 year f.... contract and when I say binding it stated full payment in advance if the contract was cancelled.
Your article is a joke.....
Report this comment »