Perspectives & Trends in IT Services
Talent economics
30 January 2012Outsourcing was back in vogue in 2011 but a movement to address the IT skills gap in the UK began in earnest
Smart meters driving utilties' IT spending – IDC
22 August 2011IT spending among utility companies in Western Europe will grow by 6.2% per year to $11.7 billion by 2015, as smart metering drives the need for new systems
Weak US demand is dragging down BPO market growth
22 August 2011Mixed outlook for business process outsourcing in developed countries will slow the rate of market growth in 2012, analyst company Gartner finds
Outsourcing to prison
16 August 2011Perhaps unsurprisingly, an Indian BPO services provider that puts inmates to work has yet to be inundated with orders
Globalising government
21 June 2011Is the taboo surrounding offshore outsourcing in the public sector beginning to fade?
Public sector not convinced on shared services
26 May 2011One in two CIOs of European public sector organisations are concerned that shared services will not deliver sufficient cost reductions, analyst firm Ovum finds
Finance and accounting BPO riskier than cloud, say CFOs
04 May 2011Ovum's latest research shows some chief financial officers see cloud computing as risky, but more consider offshoring their finance processes to be too dangerous
Strong outsourcing in EMEA bucks global trend
03 May 2011The EMEA outsourcing market had one of its strongest first quarters in a decade this year while the global market had one of its worst, TPI finds
Egypt’s revolutionary impact
28 February 2011The former government of Egypt worked hard to promote the country as an outsourcing destination, but February’s revolution may have made businesses wary of developing nations
IT outsourcing "explodes into life"
28 February 2011There was a sharp uptick in outsourcing deals at the end of 2010, Ovum has found
Outsourcing demand
27 January 2011Public sector budget cuts loom large over the IT services market, prompting many suppliers to seek new growth markets
Japan's local cloud market
20 December 2010Japanese companies may see cloud computing as an export opportunity, but the domestic market might prove just as important
Large outsourcing deals slow in Europe
16 November 2010The number of major outsourcing contracts being signed in EMEA has slowed as a result of economic uncertainty, TPI analysis indicates
Shared services in the higher education sector
22 October 2010The opportunity for unversities to share IT resources is ripe, but cultural problems may hinder progress
Tenth of all IT spend to go 'on cloud services'
14 October 2010Industry analyst Gartner finds that external cloud services now account for approximately a tenth of global enterprise IT spend
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Misys boss to join CSC as CEO after Temenos merger
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Troubled IT services company appoints Mike Lawrie as CEO as banking software vendor Misys agrees terms of merger with Swiss rival Temenos
Changing the barrels
IT Case Studies
Pub and restaurant operator Mitchells & Butlers recently switched its data centre and network outsourcing supplier to achieve more scalable, outcome-based IT services
Logica wins HR contract with BAE Systems
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Services giant will run BAE's human resources six years, improving human capital insights and employee engagement, it claims
Central govt cut IT costs by £800m last year – NAO
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National Audit Office figures show that central government departments reduced their total IT spending by around 10% last year
Atos wins £74m Department of Health desktop deal
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Five-year contract will help DH realise government IT strategy of using SMEs and open source software, outsourcer claims
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