Perspectives & Trends in IT Services
A nebulous 2009
11 December 2008The forecast for 2009 is cloudy, writes Information Age editor Kenny Maciver
Hired labour
10 April 2007HR automation attracts the business application consolidators' attention.
Accenture
19 February 2007Accenture still has a way to go to fully leverage the global service delivery model.
IBM
19 February 2007Just how far has IBM gone in its quest to evolve into a "globally integrated enterprise"?
IT at your service
20 January 2007Transforming the IT function into a business service-centric operation begins with the hard graft of IT asset management.
Outsourcing 2.0
20 January 2007Huge, enterprise-wide IT outsourcing deals are losing ground as businesses look for greater control and value from smaller, more tactical IT service deployments.
Offshoring & BPO
20 January 2007The global business community has reached the end of the first decade-long wave of offshoring, and is now able to reflect upon the promises, realised and forgotten, of this global phenomenon.
UK companies favour multi-sourcing
12 January 2007Companies are turning to global sourcing models, dropping the ‘offshore’ and ‘nearshore’ labels.
Serving up software
27 November 2006The ability to link software provision to business demand is reliant on the sophistication of service providers.
In search of partnership
25 February 2006Companies that want to maximise the expertise of their IT service providers must seek more than project-driven relationships, say AMR analysts.
Hosted IP contact centres
25 February 2006The emergent market for hosted IP contact centres is showing considerable promise, according to consulting company Frost &Sullivan.
Europe's IT strategy "is failing"
25 February 2006Report says that Europe is not investing enough in IT - or using it effectively.
Waste not, want not
25 February 2006Battle-scarred by years of tight or cut budgets, organisations are being forced to squeeze the maximum value from their existing systems, software and services and eliminate wasted resources, using the latest asset management tools.
Sinking feeling
09 February 2006Why do so many outsourcing contracts run into trouble - and what can technology decision makers do to mitigate the risk of failure?
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Union to hold 'urgent' talks with HP over UK job cuts
News
Trade union Unite fears up to 1,600 UK jobs on the line as Hewlett-Packard cuts 8% of its workforce
Atos wins £140m nuclear shared services deal
News
Outsourcer to provide IT services to private companies that manage UK's nuclear sites in five-year, £140 million deal
CSC announces $1 billion cost cutting drive
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IT services provider to slash costs after write-down of NHS contract triggers "unacceptable" financial results
Serco claims £4bn in new contract wins
News
UK outsourcing giant says it won contracts worth a combined £4 billion so far this year, including roughly £300 million-worth of IT-related deals
Infosys leadership facing tough questions
Company Analysis
Indian IT services giant faces legal issues in the US and is failing to match market growth at home, calling company strategy into question
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