IT Case Studies in Management & Skills
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ASDA launches transparency strategy
10 December 2009The supermarket chain is embracing transparency and openness to earn its customers' trust and loyalty
Aviva guides staff through restructuring with self-help HR system
10 December 2009UK insurer Aviva deployed a self-service HR information system to help employees through major organisational upheaval
The National Gallery brushes up on facilities service management
20 July 2009How the art insitution's buildings maintenance team adopted the IT department's service software
Giving finance a lift at Sauer-Danfoss
20 July 2009Hydraulic and electronics manufacturer uses IT service desk software to manage its finance services centre
UKN Group stakes the business on service management
20 July 2009For an IT services provider, service management is simply good business management
Patient configuration at Florida Hospital
20 July 2009Healthcare provider sees potential for configuration management database tools to help save lives
Standardising support at Greggs the Bakers
20 July 2009Service desk management software has been adopted by numerous internal service departments at the bakery chain
Fire-proof IT from Google
10 December 2008Trialling Google's online applications help construction industry services provider survive a serious disaster
IWOOT's open source odyssey
10 December 2008A disastrous chain of event lead online retailer I Want One Of Those to adopt open source business applications - and it has never looked back
Reel-time analytics
07 August 2008LoveFilm has seen improved conversions since it started gauging how changes to its website influence users
Three in five IT staff bullied at work
26 March 2008Trade union research finds bullying is rife in IT departments
See-through Tarmac
19 March 2008How construction materials provider Tarmac opened up its ERP systems to its customers
Automated e-marketing at online retailer Pixmania
19 February 2008Developing its own market analysis tools has helped drive business growth at online electronics retailer Pixmania
Measuring the gap
16 December 2007The new generation of virtualisation technology presents a compelling proposition.
Consultants' upswing
11 July 2007The consulting market enjoys a renewed high, while Oracle continues its strong progress - albeit unevenly.
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Agile and ITIL are 'complementary partners'
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Contrary to popular perception, collaboration between the Agile and ITIL working methods can generate positive results, one industry expert claims
Agile in the enterprise
Features
The Agile methodology is becoming mainstream in the world of software development, but it can still clash with corporate culture
Tories to make government IT contracts public
News
David Cameron pledges to publish all government contracts worth over £25k from January 2011
Q&A | The new BBC technology strategy
Features
Chief technology officer John Linwood explains how its new strategy will help the corporation address its technology challenges
Global IT spend to hit $3.4 trillion in 2010, says Gartner
News
Worldwide IT spending will increase 4.6 per cent this year compared to 2009, says analyst company
