Digital challenges will harm revenue in six months if not addressed – study

When asked what technologies they are deploying to speed up digital transformation, 54% said cloud and 51% said APIs

 Digital challenges will harm revenue in six months if not addressed – study


Challenges to digital transformation would negatively impact revenue within six months if they were not addressed.

That is the view of 71% of UK IT decision makers in a new study by MuleSoft examining how organisations of all sizes are approaching digital projects.

The survey of 802 IT decision makers globally found that almost all organisations in the UK (96%) are currently executing digital transformation or plan to do so in the near future.

Almost half of respondents in the UK said it would take only three months for challenges to digital transformation to hurt revenue if they were not addressed.

Survey respondents pointed to improving business processes (37%) and customer experience (36%) as the most common digital transformation goals.

But they cited time pressure (42%) and issues with legacy infrastructure and systems (42%) as major challenges to reaching those goals.

>See also: 3 steps to futureproofing a business with digital transformation

The bigger barrier to digital transformation in the study was misalignment between business priorities and IT investments, picked by 47% of IT decision makers in the UK.

This is especially significant given that IT professionals are under growing pressure to deliver line-of-business initiatives. 

According to the research, in 2015 59% of IT professionals in the UK were expected to deliver line-of-business projects or initiatives in less than six months. In 2016, that figure has grown to 62%.


After cloud and security, APIs will be the biggest IT investment companies make this year, at approximately 13% of spend in the UK.

Almost all UK respondents (91%) saw the value in reusing existing applications, data and digital resources to achieve digital transformation initiatives faster.

“Digital transformation is about transforming how a business works with technology,” said Ross Mason, founder and VP of product strategy at MuleSoft. “This presents a large opportunity for IT to play a key role in supporting agility, innovation and business outcomes.”

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