Half of UK workers feel hindered by lack of digital services

'Employees have been left behind in the race to deliver digital'

 Half of UK workers feel hindered by lack of digital services

 

A new study of British employees has exposed a significant disconnect between the needs of a digital-savvy working population and the digital services UK employers are currently providing.

While 73% of UK employees in the Fujitsu report stated that digital is vital to the future success of their organisation, only 45% felt they are provided with access to the technology services and applications they need to do their job sufficiently.

The benefits digital brings to an organisation, and to the people working within it, were made clear by the employees surveyed.

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Respondents to the survey cited the ability to work remotely (57%), real-time access to information (50%) and saving time (46%) as the key benefits of digital service, all of which boost productivity and efficiency.

The research presents a clear picture of a digitally positive workforce, with 67% agreeing their organisation should invest more in technology services and applications in the next two years.

However there are barriers organisations need to overcome when delivering digital. Only 55% of employees said they get the most value from the technology services and applications available to them, with the main barriers being a lack of training (50%), a lack of awareness of what services are available (42%) and too little time (33%).

The industry sectors where employees wanted their organisation to invest in technology services and applications the most were central government (65%), utilities service (57%) and local government (53%).

Employees also pointed to these sectors as those where their job is being hindered by the technology services and applications available to them; central government (43%), utilities services (38%) and local government (31%).

Despite the need to more rapidly adopt digital in the workplace, overall satisfaction is slowly increasing. Satisfaction with the technology services and applications employees have now compared to two years ago has jumped 13% – from 29% to 42% – while dissatisfaction decreased from 14% to 11% during the same period.

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“This research suggests that employees have been left behind in the race to deliver digital,” said Michael Keegan, CEO at Fujitsu UK and Ireland. “Now is the time for these organisations to integrate their digital offering front and back of house to capitalise on the opportunities available.

“When staff are as enabled as their customers, organisations will truly reap the financial and efficiency rewards of a digital-first business”.

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