Nortel’s missed calling

Unified communications (UC) has long been a technology category on the cusp of mainstream adoption. Companies in the telecommunications sector have sunk significant investment into developing the technology, which uses the Internet protocol (IP) to provide a single front end for all communications; be they phone calls, answer phone messages, email, instant messages etc. But to date, major paybacks have eluded them.

And just as it looked like the adoption watershed was finally about to break, the credit-crunch put the kibosh on the kind of high capital expenditure that projects such as UC deployment require.

For many companies with... read more...

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