Q&A – Royal Mail
Royal Mail, the UK’s largest postal service operator, has arguably seen greater upheaval during the past ten to 15 years than in any other stretch of its 500-year history.
Some of this has been driven by technology. The advent of email, for example, has brought about a decline in the volume of letters sent in the UK, while online shopping has increased the volume of parcels. But the Royal Mail has also undergone significant organisational change. Most drastically, in 2006 the government’s postal regulator broke the monopoly it had enjoyed for 350 years, putting its services under competitive... read more...
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