Email impatience on the rise

8 February 2012

Email impatience on the rise

7 August 2008 JJ Robinson

Businesses are becoming increasingly impatient with email and demanding quicker response times

According to a survey by Vodafone, two-thirds of companies expect people to reply to business emails within two hours while one in 10 expect a 30-minute turnaround.

The mobile operator estimates that a lack of mobile email access could be costing businesses £7.3 billion a year in the UK, and reports that 36% of the UK workforce are aware of occasions where the absence of mobile email access has caused stress and conflict in the workplace.

Over a third said not having email access while traveling made for 'wasted time', while 17% of respondents reported stress simply because they weren't online – possibly implying that the pressures of modern business are creating an inability to switch off.

Further reading

The zen and the art of email management
How to look after your 'digital health'

Find more stories in the Collaboration & Messaging Briefing Room

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