Service management

9 February 2012

Service management

17 November 2008 Pete Swabey

The key to quality IT delivery. An Information Age Research Report in association with Numara Software

TOPIC OVERVIEW
Quality delivery
IT service management is helping to enhance the reputation of the IT department

SURVEY RESULTS
Service response
Information Age’s latest reader research found that IT service management is proving its value – despite the shortcomings of some of the supporting tools

MARKET ANALYSIS
A service economy
Demand for IT service management software is rising fast, as vendors continue to innovate

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