October 2009

8 February 2012

Features

When social media meets CRM

Jessica Twentyman

There is a clear ROI case for improving customer experience with social media

Life enhanced

JJ Robinson

Augmented reality’s potential to marry data with context is driving profound innovation in the mobile space, and consumers and businesses are waking up to the possibilities

Data Centre & IT Infrastructure

Clouds on the horizon

Pete Swabey

Cloud computing is poised to turn the data centre hosting industry on its head, providing opportunity and threat to the established players in equal measure

Perspective

Data Centre & IT Infrastructure

Airline industry IT services provider Amadeus operates the largest civil data centre in Europe. Julia Sattel, vice president of airline IT, explains the technical challenge and how shared services are reshaping the industry

Development & Integration

A Smart move

Pete Swabey

How US utility provider Duke Energy is making the Smart Grid vision a reality

Security & Continuity

Security council

Bracknell Forest Borough Council deployed ‘trace, monitor and destroy’ software to prevent any embarrassing security breaches

Business Applications

Running lean

Business process management software helps shoe maker New Balance apply lean manufacturing principles in the office

Comms & Networking

Africa calling

JJ Robinson

Innovative mobile technologies are helping to resolve many of Africa’s unique cultural and economic challenges

Management & Skills

In their hands

The young people of China hold a growing influence over technological development

Management & Skills

Man versus machine

Business process management driven by technology can force both employees and customers away, says author and process change coach Mark McGregor

Industry

IT Services

Service issues

A number of recent acquisitions show that, in the IT industry at least, the services business is where a lot of companies want to be. But that doesn’t mean services companies are necessarily enjoying an easy ride.

Business Applications

The return of big deals

After a protracted cold patch, IT sector acquisition activity intensified in September 2009 and billion-dollar deals were back on the menu

Business Applications

Information Age Index - A year in decline

The IT industry has now endured negative average revenue growth for a full 12 months

Business Applications

IFS touts military-grade ERP

Customers in the defence industry help steady Swedish enterprise resource planning vendor's business

IT Services

HCL enjoys the late mover advantage

Indian offshore provider sees profit double as 'business value creation' approach pays off

Comms & Networking

Vodafone converges with business world

The business unified communications market is opening up as a new battleground for mobile carriers

Departments

Data Centre & IT Infrastructure

A cloud was born

Virtualisation and the internet will be remembered as the key drivers of cloud computing, says Information Age editor Pete Swabey

Management & Skills

Green-fingered IT

Natural selection in agriculture is being given a boost with technology

Development & Integration

A life in code

How one software developer plans to continue programming despite being diagnosed with Lou Gehrig’s disease

Security tops list of UK IT priorities

One in four BPO providers will cease to exist by 2012

Server shipments plunge

Young people showing interest in maths, science

Social networking sparking corporate paranoia

iPhone in demand by corporates

Security & Continuity

Review: Unauthorised Access

Your system may be secure, but is your building? Security consultant Wil Allsopp reveals the secrets of those who break into buildings - to test corporate security.

Back Issues

December 2011

A taxonomy of CIOs, cross-sector collaboration on cyber crime, cloud migration, Q&A: US Department of Defense
November 2011

End user computing, Advanced Message Queueing Protocol, Cloud Security 2011, London Conference on Cyber Security
October 2011

The organisational impact of social collaboration, IT in waste management, disrupting the content delivery network industry, Q&A: Thomson Reuters
September 2011

Does SaaS threaten CIO control?, commercialising open data, the UK's Internet of Things industry, Q&A: Experian
July / August 2011

Integrating risk with customer and finance data, The Future of the Data Centre, Q&A: Rutherford Appleton Laboratory
June 2011

The mobile executive, IT-CMF in action, data centre security, how the Macmillan Cancer Support manages information across multiple channels
May 2011

Mobile payments, call centre management, Research report: security adoption, Q&A: Accenture CIO
April 2011

What is big data?, the right to be forgotten, IT outsourcing in the energy sector, Q&A – Salvation Army UK
March 2011

Cyber security skills, web applications, Managing IT Cost Effectively 2011, Q&A: Birmingham Airport
February 2011

11 IT innovations for 2011, Information Age innovation awards, Global Tech Report 2011, testing the IT infrastructure for London Olympics 2012