Business Case for Event and Incident Automation

The purpose of this document is to help organizations craft a business case for the automation of event and incident management. This process begins with an assessment of the current state to establish a baseline for Doing Nothing, followed by an evaluation of where the organization expects to be in 12 months.

Based on these assessments, the business case can be produced based on two factors:

1) the ability of the organization to support anticipated growth and projects based on current state and

2) how automated event and incident management will support achieving these goals and deliver clear ROI through additional savings.

This document will explain how the typical enterprise stands to lose in terms of lost revenue, productivity and failed projects if they continue with the status quo. As customers increasingly conduct business online and technology environments expand at a higher rate than employee growth business as usual will become unsustainable unless organizations fundamentally transform their management strategy.

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