A European research report on service integration and management (SIAM) adoption
The survey looked at whether these IT professionals are leveraging service automation processes in the supply chain.
Independent market research company Opinion Matters surveyed 100 senior and director-level IT professionals from large organisations based in France, Germany and the UK who are currently working with multiple suppliers to understand the different processes senior IT professionals are using to manage multiple suppliers.
The survey looked at whether these IT professionals are leveraging service automation processes in the supply chain and whether they are using the service integration and management (SIAM) framework.
Of the 100 respondents surveyed, 39 were director-level or above. 50 respondents were based in the UK. 25 were based in France, and 25 were based in Germany.
The survey was commissioned by Cherwell Software and undertaken in March 2016
“SIAM provides a performance regime to govern and control so organisations only pay for things they can use and access. It delivers explicit service integration parameters that govern performance, availability, quality but more from a user’s perspective rather than a commercial or vendor perspective. It supports the skills and capabilities required to manage third-party suppliers in a commodity-based environment. SIAM’s really delivering an open view, an open standards view, to delivering workflow, reporting, financial metrics in the entire service delivery to the ultimate end customer.”
Andy White, Vice President and General Manager (EMEA), Cherwell Software