Tag

Customer Service

Releases & Updates

Vizolution secures £10m in funding from banks

News

Chatbots and human customer services; does artificial intelligence replace or complement humans?

Business & Strategy

What challenges do engineering-orientated CTO’s encounter?

Business & Strategy

“Get close to your customers”, says Teradata CTO

Emerging Technology & Innovation

Collaboration key to future of financial services success

AI & Machine Learning

Customer service and the machine era

Media & Marketing

Christmas customer service when your support team is Home Alone

Christmas is coming, the goose is getting fat, and businesses and consumers alike are preparing to put on their holiday hats.

Technology

How advances in technology are changing the business-consumer relationship

Media & Marketing

Four reasons to invest in B2B customer service tech

Digital Transformation

The three digital concepts customer service innovators need to grasp

Data Analytics & Data Science

The 5 key elements for a successful product recall programme

IT management

How to keep service consistency in a multi-channel world

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