New system uses the same technology as Uber to track fire engines and get them to emergencies quicker

The introduction of social networks in the workplace wasn’t a good idea when Yammer did it five years ago, and it still isn’t now

Many organisations have woken up to the potential of open source technology, but it can seem like step into the unknown with too many security...

Great customer support is driven by great help desk technology. But how do you know what features and functions to prioritise?

'Failing fast' may sound bad but it's an important agile development concept - and something teams should aspire to achieve, writes Ovum principal...

Research shows just 29% of EMEA organisations have up-time of 99.9% or higher for data centres, desktop management tools and business applications...

CRM solutions are finally about to break out of the office, and into the hands of field sales reps

Sculpting a seamless and personalised customer service experience across all channels requires the right set of tools

DevOps continues to grow in popularity among UK organisations, with 77% now having dedicated budgets and support teams