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Generative AI

Articles and expert insight on covering this subset of artificial intelligence technology that focuses on creating new content, such as images, text, music, or videos using techniques such as deep learning, neural networks, and Large Language Models.

Biggest AI myths in customer experience

It is estimated that by 2026 over 80 per cent of organisations will use generative AI APIs, but there are a lot of myths about its potential, says CTO Robert Mansfield

Generative AI

Education

Historical education bolstered by AI-powered digital human

A digital human modelled and trained on the writings of Luigi Einaudi has been released by the Einaudi Foundation and Reply.

Generative AI

Sam Altman reveals further Microsoft funding plans, to aid AGI development

In an FT interview, OpenAI chief Sam Altman said further investment from Microsoft is being explored, to back artificial general intelligence.

Cybersecurity

Large language models in cybersecurity

With generative AI being a possible a game changer for legitimate businesses and cybercrime gangs alike, we explore the double-edged sword large language models present to cybersecurity

Cybersecurity

Protecting against cyber attacks backed by generative AI

Threat actors are turning to generative AI capabilities to evolve social engineering and other cyber attacks — here's how businesses can stay protected

Generative AI

Geoffrey Hinton realised mankind was history when AI got the joke

So-called ‘godfather of AI’ Geoffrey Hinton says he realised that humanity had created its own successor when Google’s PaLM explained why a joke was funny

Generative AI

The skills needed to succeed as an AI prompt engineer

Alan Jacobson explores the skills required for future success as an AI prompt engineer — also referred to as an 'AI whisperer'.

Generative AI

Chatbots in the future of customer service

Chatbots and generative AI are set to take centre stage in the future of customer service, but challenges remain to be addressed

Generative AI

The skills needed to succeed as an AI prompt engineer

Alan Jacobson explores the skills required for future success as an AI prompt engineer — also referred to as an 'AI whisperer'.

Generative AI

Chatbots in the future of customer service

Chatbots and generative AI are set to take centre stage in the future of customer service, but challenges remain to be addressed

Generative AI

AI development held back due to shortage of computer chips

British researchers are being hampered because UK does not have enough top-spec computer chips, which are crucial for developing generative AI, says watchdog

Generative AI

Salesforce and Google expand partnership to drive GenAI productivity

The partnership extension between Salesforce and Google will see CRM and Google Workspace capabilities brought together, as GenAI demand continues to surge

Data Protection & Privacy

The future of private AI: open source vs closed source

As regulation of artificial intelligence evolves, the future of AI could be private in nature - here's how adoption of open and close source capabilities would compare

Generative AI

Salesforce launches Einstein Copilot and Copilot Studio

During Dreamforce this week, Salesforce announced new copilot tools for its AI model Einstein, helping bolster productivity

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