Customer call recording is now standard practise across many industries, but what happens to that data once it's been stored, and how can we...

Traditional methods for gaining audience insight are dangerously outdated in the digital world – and can easily lead to alienating customers

Hassle-free data migration from devices is now a top concern for CIOs

Many enterprises simply do not fully understand what big data is, how best to store and utilise it, and how much data it really constitutes

Everyone’s talking about how commercial companies are utilising data to drive transformation in the digital age, but what about charities?

Hadoop doesn't work for small to medium businesses, so what alternatives are available to them for taking on big data?

What businesses should do to implement business intelligence (BI) systems responsibly

The forthcoming EU data legislation will have very major implications for companies that use consumer contact databases