Avaya Cloud Office launched in the UK alongside RingCentral

UK users of Avaya Cloud Office will be able to maintain conversations through calls, video conferencing and instant messages, as well as accessing business integrations, including CRM and automation, across multiple devices from a single platform.

Over 130 integrations are available via the Avaya Cloud Office App Gallery, including Google, Microsoft and Salesforce.

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Calls made via the solution will leverage enterprise cloud private branch exchange (PBX), as well as interactive voice response (IVR) and hunt groups, while team messaging will come with file sharing and task management capabilities.

In addition, Avaya customers will be able to access real-time analytics that are generated by their conversations and communication methods in order to gain insights into how to improve customer interactions, and each user will have their own customer success manager on hand to support them.

“We are very excited that Avaya Cloud Office is now available in the UK, providing businesses with a compelling public cloud option for intuitive and integrated communications and collaboration,” said Steve Joyner, managing director UK&I at Avaya.

“With organisations’ ways of working constantly evolving, we believe that Avaya Cloud Office, as a subscription-based solution, will be able to offer the flexibility and agility that customers are demanding from technology providers nowadays.

“In addition to providing customers with a better way to call, meet, message and more, the rollout of our Avaya Cloud Office unified communications as a service (UCaaS) solution continues our own transformation as a cloud, software and services innovator.”

Anand Eswaran, president and CEO of RingCentral, commented: “Organisations need modern cloud communications solutions to remain connected and accelerate business outcomes. Avaya Cloud Office enables businesses to keep moving forward and helps ensure that customers have the necessary solutions at their fingertips to connect, communicate, and collaborate effectively.

“Ever since we launched in the US market, we have seen tremendous uptick for Avaya Cloud Office by the extensive and trusted ecosystem that Avaya has nurtured for many years.”

IDC has forecasted that usage of UCaaS will rise faster than what was predicted before the Covid-19 pandemic, with remote workers, many of which plan to continue operating away from the office after lockdown, wanting to communicate with colleagues and get tasks done more efficiently.

“It is now more important than ever before that vendors in UC&C are able to provide UCaaS for clients both new and potential,” said Oru Mohiuddin, research manager, enterprise communications & collaboration at IDC. “According to IDC Europe forecast, UCaaS will grow at a compounded annual growth rate of 23.3% between 2019 and 2022, which is higher than the 17.1% anticipated during the pre-Covid-19 period.

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“This is to help facilitate remote collaboration as working from home becomes the new norm in the post crisis period. It is, however, not just enough to provide UCaaS – it needs to be customisable, flexible, modular, agile, frictionless, scalable, omnichannel and secure to cater to the varying needs of enterprises.”

As well as launching Avaya Cloud Office, a promotional offer was announced for customers who sign up now to use the new platform with a full month’s service for free, and a 20% discount.

A basic version of the platform will be offered free of charge, along with discounts on migration services and selected desk phones.

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Aaron Hurst

Aaron Hurst is Information Age's senior reporter, providing news and features around the hottest trends across the tech industry.