Businesses losing money due to ineffective comms and collaboration

A survey commissioned by Mitel has today revealed the bottom line impact of subpar communication and collaboration capabilities, which is costing businesses millions in lost productivity.·

This is first in a series of reports examining the cost of inadequate enterprise communications and collaboration capabilities. The independent survey, conducted by Webtorials, analysed the ways people interact both inside and outside an organisation.

Responses from participants* across North America and Europe uncovered preferred methods and tools for communicating, as well as the yearly impact of losses in productivity costing $11,000 on average, per employee.

>See also: Shift from premise telephony to the cloud to accelerate in 2017

Employees spend more than two-thirds of their day communicating and collaborating, yet lose almost 15% of total work time.

In an age where users are a screen tap away from connecting to other people, businesses are faced with many choices for enabling employees to communicate. This often leads to a mashup of conflicting and incompatible applications and tools.

The result—productivity suffers and teamwork breaks down as silos appear and galvanise across organisations.

Chat and IM remain a challenge for businesses given the inconsistency of applications.

When reviewing collaboration tools, IT decision-makers need to ensure employees, and those outside the organisation who engage with the business, are using an interface that can tie together disparate platforms and applications.

Bringing these together can save businesses money and provide a path to digital transformation.

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Employees spend most of their communications time reading and replying to email. This suggests email remains the default tool despite the fact new enterprise applications that combine collaboration, chat, video and voice in a consistent workflow are becoming more prevalent.

Lack of interoperability across platforms continues to make email the “go to” mode of communications, even as it is being stretched beyond its initial purpose.

“This study underscores the alarming cost of poor communications and collaboration, and how companies of all sizes are artificially constrained by the very tools that were intended to improve their ability to be productive,” said Bob Agnes, EVP and president of Enterprise Division, Mitel.

“By leveraging professional-grade, yet flexible, technologies for voice, video and chat needs, Mitel can help businesses establish their best path forward so the whole of an organisation can work as one.”

“For a company with 500 employees, as an example, the typical cost of inefficient communications is well over $5 million (USD) per year as outlined in our report,” said Steven Taylor, founder and CEO, Webtorials.

>See also: How digital technology is transforming internal communication

“While there is no communications and collaboration infrastructure that can recover all of this expense, a careful examination of methods and systems can have an immense payoff in potentially recouping millions of dollars.”

*Webtorials Workplace Productivity and Communications Technology Report: Results and analysis are based on responses from over 900 business professionals across North America and Western Europe. See report for full demographic breakdown.

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Nick Ismail

Nick Ismail is a former editor for Information Age (from 2018 to 2022) before moving on to become Global Head of Brand Journalism at HCLTech. He has a particular interest in smart technologies, AI and...