16 March 2005 Management services company Capita is at the centre of a dispute over software failures at schools across England and Wales that forced teachers across the country to move back to paper-based records systems.
According to reports in the
Capita has denied that the problems were as widespread as reported in the
The Guardian reports that the software problems first came to light when schools tried to make a census return in January, but could not find or retrieve the information they needed.
Capita was last October awarded the five year, £177 million contract to manage the government’s strategy of improving literacy and numeracy across primary and secondary schools. However, Capita has been involved in other high profile IT problems, including the botched implementation at the Criminal Records Bureau.