Council sues IBM for ‘unsatisfactory’ MDM system

London’s Southwark Council is seeking over £700,000 in damages from IBM for a master data management deployment it has described as ‘unsatisfactory’.

The MDM project began in 2005. A review of the project’s progress in 2007 reportedly found a number of problems including a serious deficiency in a core component of the implementation.

The council now alleges that IBM failed to remedy the issues raised during that review, and that the resulting system is unfit for purpose.

An IBM spokesman said that Southwark Council’s claims “have no merit and we are strongly defending the allegations made in the legal proceedings”.

Pete Swabey

Pete Swabey

Pete was Editor of Information Age and head of technology research for Vitesse Media plc from 2005 to 2013, before moving on to be Senior Editor and then Editorial Director at The Economist Intelligence...

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