Data centre outage disrupts central healthcare system

A centralised healthcare system that provides doctor’s practices in the UK with access to patient records was disrupted this week following a data centre outage.

Healthcare IT provider EMIS’s hosted system provides GPs and other staff with a central database of medical records, appointments and prescription details. According to EMIS, approximately 200 UK practices were affected "for a number of hours" after technical problems occured at the provider’s data centre.

"We had an outage in our data centre on the morning of Wednesday 6 October 2010 for a number of hours," Sean Riddell, CEO of EMIS, said in a statement emailed to Information Age. "This unfortunately affected around 200 EMIS practices using our PCS hosted system – out of a total of 5,500 EMIS practices using all our systems – in certain areas of the country. A significant number of affected practice systems were restored by around 1pm on the same day, the remainder by 3pm that day."

“This was an extremely rare incident for EMIS. I would like to apologise to all the practices affected and reassure them that everything was done to rectify it as quickly as possible," he added.

Peter Done

Peter Done is managing director of Peninsula Business Services, the personnel and employment law consultancy he set up having already built a successful betting shop business.

Related Topics