Several customers of UK bank Alliance & Leicester were denied access to online banking services, thanks to an IT glitch that occured while parent company Santander was migrating their account details to its systems.
The Spanish banking giant, which acquired Alliance & Leicester two years ago, only started moving the UK bank’s five million accounts accross last weekend after the deal received regulatory approval in May.
Interesting Links
Thousands face mortgage shortfall after IT glitch Up to 18,000 Yorkshire and Clydesdale bank customers have underpaid on their mortgages after botched system upgrade in 2005
IBM takes blame for Singapore bank outage IT giant concedes that employee’s “procedural error” was responsible for seven-hour outage after Asian bank points finger
"A small number of individuals have had temporary problems regarding specific internet banking transactions," said a Santander spokesperson. "We apologise for any inconvenience that have been caused to these customers and are working to ensure these issues are rectified."
The representative did not confirm when full access to online banking would be resumed.
Santander, which also bought out fellow UK financial institutions Bradford & Bingley and Abbey at the height of 2008’s credit crisis, aims to complete the migration of Alliance & Leicester account holders by the end of this year.
In July, Australian-owned UK lenders Yorkshire Bank and Clydesdale Bank revealed that a failed IT systems upgrade five years ago had caused a miscalculation in its mortgage repayment rates. As a result, up to 18,000 of its customers face having to repay the resulting shortfall.
Information Age‘s annual enterprise security strategy conference returns in October. Experts and practitioners will share their insight and experience of the ongoing challenge of securing information. Delegates will hear about the latest threats, the latest defense mechanisms and more importantly the latest methods for making IT security a core competency.
The event is free to attend for qualifying delegates.
Click here for more information
