Three government IT segments are on pace to exceed overall market growth in 2021, and the software segment, which includes application, infrastructure, and vertical-specific software, will experience the strongest growth (9.2%) in 2021.
“Government organisations continue to be challenged with the appropriate level of interventions to respond and recover from the Covid-19 pandemic,” said Irma Fabular, senior research director at Gartner.
Delivering for citizens through digitisation of government services
“Public health and safety measures, including vaccinating citizens are of paramount concern, which necessitate governments to continue to accelerate their digital transformation journey.
“Governments are innovating at a quicker pace by adopting commercially available technology solutions for operational and mission critical needs.
“We are seeing innovative use of technology and data to control and respond to the pandemic, as well as provide financial and humanitarian assistance.”
As government organisations continue working remotely and leveraging hyperconnected public services, spending on devices is expected to grow 5.6% in 2021, up from 1.6% growth in 2020.
According to Gartner, government budgets will continue to address recovery and growth needs of communities and businesses in 2021, and investments to address digital equity and access to remote government services will be prioritised.
“The Covid-19 pandemic exposed weaknesses in the ability of government organisations to quickly respond, scale and secure essential services,” said Fabular.
“Lessons learned from the responses by government organisations provide the impetus to increase resiliency and build for a stronger future for its citizens and businesses.”