IT delivery gap is impacting productivity

Based on a survey of 951 IT decision makers (ITDMs) globally, a report from MuleSoft reveals a growing IT delivery gap that is slowing down the majority of the businesses surveyed and directly putting revenue at risk.

With a convergence of technologies — including mobile, SaaS, cloud, big data and IoT — pushing business users to move at much faster speeds, IT today must be able to embrace change and securely integrate new technologies at a rapid pace.

However, with a relatively fixed set of resources and a constrained capacity to deliver on new projects, IT is falling increasingly behind and holding back the business.

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“Speed is one of the most important characteristics determining an organisation’s success today. However, if IT departments cannot complete projects in a timely manner, IT will still be the handbrake on the business and put revenue at risk,” said said Ross Mason, founder and vice president of product strategy, MuleSoft.

“The problem is that while there’s a rapidly growing demand for digital innovation, IT resources are having to do more with less. This has created an IT delivery gap, where what the business needs and what IT can deliver simply don’t match up.”

““The reality is that the centralised IT model is no longer working. IT teams can’t keep running faster on the project hamster wheel. IT needs to move away from trying to deliver all projects itself and towards an approach that frees up mission-critical data and empowers the wider business to build some of their own projects.”

To counter the resulting IT delivery gap and address connectivity challenges, IT is increasingly turning to APIs to integrate new technologies with existing systems, enable business users to self-serve IT and unlock data silos.

APIs serve as the digital glue that allow applications to securely talk to each other and exchange data, regardless of format or source.

Businesses are embracing API-led connectivity strategies to address digital transformation and connectivity challenges.

“By creating modern APIs, IT can essentially “Lego-ify” the organisation, enabling teams across the business to compose and adapt products and services quickly to address changing needs. This also increases IT’s capacity to work on the higher impact projects and speeds up project delivery, as it eliminates the need to build future projects and processes from scratch every time,” said Mason.

The IT delivery gap is widening

Despite the high number of ITDMs that are undertaking or plan to undertake digital transformation initiatives (94%), only half said they were able to deliver all projects asked of them last year.

The biggest factors responsible for slowing down IT’s delivery include a growing misalignment with business teams, under-resourcing, time constraints and the sheer number of applications they need to integrate.

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59% of ITDMs believe business revenues will suffer within the next six months if current constraints on their resources are not removed, while 69% of ITDMs say there is a disparity between what business executives are expecting will be achieved from a digital initiative.
The disparity between IT and the business is growing year-over-year, with 45 percent of ITDMs in 2016 saying it was responsible for slowing the business down.

Over half of ITDMs say they are under-resourced, and most ITDMs will not get significantly more resources in 2017: 68% said they will see a budget increase of less than 10%, will see their budgets stay the same or will see their budgets decrease.

Under-resourcing is a major problem for IT, with only 32% in 2016 indicating it was responsible for slowing the business down. 41% of ITDMs say a major obstacle to completing digital transformation initiatives is lack of time, while 35% of ITDMs say they are integrating 100 or more applications this year, compared to 10% in 2016, pointing to the growing complexity involved for IT when integrating new applications, data sources and devices.

The universal benefits of APIs

To close the IT delivery gap and speed up the pace of innovation, a growing number of ITDMs are implementing APIs to integrate new software with existing systems and applications (60%), to increase speed (57%), and to unlock existing data silos (54%).

Almost universally, ITDMs are already seeing positive business outcomes from implementing API strategies.

The launch of an API strategy is a priority with 90% of ITDMs currently planning to launch one by the end of 2017.

Of the ITDMs that currently have an API strategy, a whopping 94% credit it with allowing them to deliver products and services faster.

The top business benefits ITDMs realised from their API strategies are increased productivity (64%), increased innovation (62%), increased employee engagement and collaboration (47%) and revenue growth as a direct result (44%).

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Nearly half of ITDMs say their companies generate approximately 1-10 million dollars from APIs and 40% said their companies generate 25-75% of their revenue from APIs.

19% of ITDMs say that a majority of their company’s total revenue is generated through APIs and activities directly related to API implementation.

Shadow IT poses security risks

The IT delivery gap is causing many business users to take matters into their own hands by purchasing technology tools outside of IT—often SaaS applications.

This shadow IT puts mission-critical customer and product data at risk. Despite over half of ITDMs saying they are “extremely” or “very” confident they can prevent or withstand security threats, the emergence of shadow IT and the continued movement to the cloud is set to pose unforeseen threats for businesses.

More than half of ITDMs say their companies have adopted more than 20 applications outside of the IT department, and nearly half of ITDMs said over 21% of the tech budget comes from outside IT.

79% of ITDMs say cloud computing, the highest ranked technology, is “very” or “extremely” important to the future of their businesses, while an equally high 75% said cloud applications are “very” or “extremely” important IT priorities in 2017.

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ITDMs say they are spending more money on cloud applications (nearly 14%) than security (just over 12%).

“The IT delivery gap is one of the biggest threats to businesses today, as speed and real-time access now helps determine a business’ success,” continued Mason.

“In order to deliver products faster to market, establish new global presences and change existing processes to meet market demands, we’re seeing our customers increasingly invest in and benefit from an API-led approach to connectivity.”

“Driving an internal API economy allows IT to securely open up legacy systems and free business-critical data that the wider organisation relies on to achieve business outcomes faster than competition. By removing itself as a bottleneck and creating reusable assets with APIs, IT can empower the entire organisation in a secure environment while greatly diminishing the daunting IT delivery gap.”

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Nick Ismail

Nick Ismail is a former editor for Information Age (from 2018 to 2022) before moving on to become Global Head of Brand Journalism at HCLTech. He has a particular interest in smart technologies, AI and...

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