As a result of the transformation project undertaken by Mindtree and Duck Creek, the digital services of UPC have been moved onto one platform, enabling the launch of a whole new subsidiary company — catastrophe insurance provider, Skyway Technologies.
UPC is now able to provide enhanced customer experience through SaaS-based core systems, including policy, billing, claims, data insights, and insurance technology solutions.
With heightening customer expectations around fast and convenient processing of claims, UPC has successfully modernised its IT systems, enabling improvement of operational efficiencies and processing of claims in a matter of minutes instead of hours.
About UPC Insurance
UPC focuses on providing catastrophe exposed property insurance in the coastal U.S., for personal and commercial properties.
Digitally-enabled, the underwriter provides customers with faster intake of first notice of loss (FNOL), touchless claims handling, and enhanced payment capabilities, including digital payments.
In addition, following implementation of the transformation, UPC can leverage analytics across the organisation, in order to take an insights-driven approach to optimising customer experiences.
Digital transformation in the insurance sector: cultural and organisational
“Our partnership with Mindtree and Duck Creek has led to the launch of our latest company, Skyway Technologies,” said Chris Griffith, president of Skyway Technologies and CIO of UPC Insurance.
“Skyway.com will offer Direct-to-Consumer personal lines homeowners’ products, allowing for a true multi-channel experience for UPC customers.
“By accelerating our digital transformation efforts, with help from experienced partners like Mindtree and Duck Creek, we are able to adapt more quickly and bring innovation to our customers along the coast.”
Venu Lambu, executive director and president, global markets at Mindtree, commented: “We applaud UPC Insurance for taking bold new initiatives to become the premier carrier of catastrophe insurance in the U.S. and modernising its core systems to achieve its digital transformation objectives.
“Together with Duck Creek, we are able to ensure on-time, on-budget delivery of solutions – allowing UPC Insurance to deploy new products at the speed of business, and to provide its customers with an improved digital experience.”
Matt Foster, COO of Duck Creek Technologies, said: “This digital transformation represents a significant step forward for UPC, and is yet another signal that evergreen SaaS technologies are the new standard in P&C insurance.
“Duck Creek OnDemand will let UPC focus on offering the new products and customer experiences its policy holders expect – while our team provides all the services, support, and computing resources it needs to forge ahead in an increasingly competitive marketplace.
“Together with Mindtree, we are proud to congratulate UPC on this important milestone in its continued growth and success.”