Pegasystems acquires collaboration and co-browsing firm Firefly

Software company Pegasystems has announced it has entered into a definitive agreement to acquire Profeatable Corporation, the provider of Firefly co-browsing technology.

The transaction is expected to close early in the third quarter. Terms of the deal were not disclosed.

Pegasystems will unify Firefly’s cloud-based collaboration technology into its ‘Build for Change’ platform and customer service and sales applications.

This will enable organisations to enhance customer experience and increase employee productivity through collaboration, Pegasystems said.

Firefly will also continue to be offered as a stand-alone solution. Firefly’s technology enables users to securely share content by simultaneously browsing web pages.

According to the company, it empowers agents to proactively engage customers when and where they need it most, and enables employees to more easily collaborate on work, regardless of location.

Co-browsing helps organisations convert web and mobile site visits into sales by supporting real-time, proactive collaboration.

It is also used to enable brokers, agents and other customer facing employees to easily share content and interact with prospects and clients. Firefly’s co-browsing is platform agnostic, as it works on Mac, PC, iPhone, iPad and Android devices.

>See also: FEATURE: Mobile collaboration in the enterprise

The acquisition is expected to result in dilution of $0.01 to $0.02 per share in 2014 EPS on a GAAP basis due to acquisition costs, amortisation of acquisition related intangibles, and stock-based compenstion.

However, the acquisition is not expected to impact non-GAAP targets for full year 2014 revenue or EPS.

“Today’s organisations need to better engage their digital customers and deliver more personalized experiences,” said Alan Trefler, Founder and CEO of Pegasystems. “Firefly’s collaboration technology will empower our customers to provide superior dynamic co-browsing in a unified architecture and, in the future, chat and video capabilities.”

Dan Shipper, co-counder and CEO of Firefly, added: “Pega and Firefly share a common view of technology and are both focused on improving the experience of today’s ‘everywhere customer.’ 

“We think this acquisition is a great fit for our company and our customers. We look forward to integrating our team and technology into Pega to deliver the next-generation of social collaboration and customer engagement solutions.”

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Ben Rossi

Ben was Vitesse Media's editorial director, leading content creation and editorial strategy across all Vitesse products, including its market-leading B2B and consumer magazines, websites, research and...

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