Applications-maker SAP has revised its controversial plan to move customers to a more expensive support contract following intense pressure from its user group.
In June, the company announced that it was planning to switch to a more expensive support package called Enterprise Support, a move that angered many customers.
Following discussion with SUGEN, the SAP User Group
It also released further details of what Enterprise Support would include, such as support for users’ custom code, improved testing capabilities and guidelines on how to configure SAP implementations.
The company also announced that it would liaise with SUGEN’s SAP Enterprise Support Task Force “to communicate collective member feedback and to ensure the value delivery of
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