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Service management

Pete Swabeyby Pete Swabey

TOPIC OVERVIEW
Quality delivery
IT service management is helping to enhance the reputation of the IT department

SURVEY RESULTS
Service response
Information Age’s latest reader research found that IT service management is proving its value – despite the shortcomings of some of the supporting tools

MARKET ANALYSIS
A service economy
Demand for IT service management software is rising fast, as vendors continue to innovate

Pete Swabey

Pete Swabey

Pete was Editor of Information Age and head of technology research for Vitesse Media plc from 2005 to 2013, before moving on to be Senior Editor and then Editorial Director at The Economist Intelligence...

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