How CIOs and CTOs should move from multichannel to channel-less CRM

Lee Whittington from Pegasystems, explains how and why CIOs and CTOs should move from multichannel to channel-less CRM.


Using technology to measure and improve customer satisfaction

Software and Applications

Duda App Store allows users to link top SaaS apps to websites easily

Duda has announced the addition of an app store, where SaaS apps can be downloaded by businesses to help with their growth and success.

Major Contracts

Salesforce and AWS extend partnership

People Moves

Dame Jayne-Anne Gadhia joins Salesforce as UK and Ireland CEO

Software and Applications

Customer experience and CRM software market growing — Gartner


Salesforce launch first low-code blockchain platform for CRM

Business Skills

How to monetise financial data

How it Works

Startups’ secret sauce: Using technology to scale at speed

Business Skills

The challenges of utilising the data at your disposal

Major Contracts

Green Network Energy UK to deploy Salesforce

Data Analytics & Data Science

Post-CRM: data helping improve sales execution and performance

In the post-CRM world, organisations need to take advantage of the data they already have to inform sales decisions and improve success rates.