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Virtual Assistant

AI & Machine Learning

HMRC records over 3 million chatbot exchanges since start of pandemic

AI & Machine Learning

The best approach to AI assistants and process automation for your business

AI & Machine Learning

How intelligent virtual agents (IVAs) are impacting customer service

Automation & Robotics

The digital colleague is here… say hello to your new co-worker

Johan Toll, executive director of transformations at IPsoft, explores the differences between a chatbot and a digital colleague.

Automation & Robotics

Chatbots need more than AI to have a good conversation

Automation & Robotics

“It’s about augmenting people,” says NICE, a leading player in RPA and software robots

Digital Transformation

Virtual employee assistants on the rise, says Gartner

AI & Machine Learning

How can artificial intelligence assist the financial services industry?

AI & Machine Learning

Will virtual customer assistants dominate customer service by 2020?

AI & Machine Learning

6 critical trends for integration and APIs

AI & Machine Learning

Can AI technology create a safer community for citizens?

All signs point to voice-controlled AI platforms playing an increasingly significant role in the public sector.

AI & Machine Learning

3 tech trends that will revolutionise organisations in UK in 2018

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