IT downtime may be costing UK organisations as much as £38 billion a year, claims network services specialist Dimension Data. According to Dimension Data's pan-European survey of 450 executives in nine countries, 92% of respondents claim that they regularly lose hours of working time as a result of network failures.
Overall, 8% of those surveyed say they lose three hours or more a week through downtime; in the UK, this figure was 14% and in Belgium, 16%. On average, 14% of respondents admitted that they fill lost time during a system failure with non-work activity, such as taking a coffee break or leaving the office altogether. In the UK and Germany, this figure was a more conservative 2%. In Spain, however, 55% admitted to "lapsing into non-work activity" during network downtime.