Hyperautomation platform for employee and customer experiences launched by TrustPortal

UK hyperautomation provider TrustPortal has launched its new enterprise-scale platform, which is capable of bolstering customer and employee digital experiences

The new platform from TrustPortal achieves disruption of experience across the front to back-office through facilitating real-time interactions between staff, software robots, AI and digital tech.

With customers including Telefonica, MetLife and EDF, the platform enables all tasks within any end-to-end work process to be optimally performed by people and tech capabilities, including TrustPortal’s API and Tasks MiniBots.

“Our advanced HyperAutomation platform’s totally unique architecture makes it the only way of liberating enterprises from the constraints of legacy IT environments, their manual, paper-heavy processes, and the complexity and cost of digitising their entire end-to-end services,” said Chris Lamberton, CEO of TrustPortal.

“Crucially, we’re advancing HyperAutomation beyond the hype. We’ve been in long-term stealth mode ensuring that our capabilities are proven and evolved by playing a central role in delivering mission-critical digital services, that translate into hugely valuable ‘digital experience transformation’ for customers and employees, across the front to back-office: generating ROI in months – not years.”

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How the TrustPortal platform works

Workers and tools are intelligently augmented and orchestrated in real-time, and are choreographed digitally transform entire processes at speed.

Capabilities are immediately available to employees via dynamically generated digital interfaces, at all stages of an end-to-end process – across Interactive Voice Response (IVR), telephony, email, SMS, mobile apps and other channels.

Customers can also experience transformed services by self-serving through any digital channel – via dynamic digital interfaces with simple robot-guided interactions.

The platform operates ‘out of the box’, and requires no coding, major system integration, process change or mass data migration.

Additionally, the platform allows multiple robots from UiPath, Automation Anywhere, Blue Prism and Microsoft to be mixed and matched to perform tasks within a process, which enables cost savings for users.

Telefonica Spain: a case study

Telefonica Spain is using TrustPortal’s platform across its 12,000-seat contact centre to achieve 50% faster service completion times and 30% cost reductions.

The telecoms company is now looking to deliver wider-scale digital services transformation for customers and employees, even higher productivity and further service innovations.

Lamberton continued: “With TrustPortal, transformed digital services that would take IT programs and vast teams months to complete, can now be achieved in weeks – and at only 10% of the cost of existing automation approaches that only partly transform digital services.”