United Allergy Services streamlines HR and recruitment

Founded in 2009, United Allergy Services (UAS) provides effective allergy testing and immunotherapy to the healthcare systems and professionals that treat patients with seasonal and perennial allergies.

Employing over 800 people, the service line features an in-office Allergy Centre, staffing and training, on-going education for the physician and staff, technology services, reimbursement assistance, quality assurance and regulatory compliance, and supply and inventory management.

UAS has effectively expanded access to allergy testing and treatment to the more than 60 million US residents suffering from allergies.

As a rapidly growing company, the human resources team at UAS was struggling with the burgeoning employee records it was required to manage.

“We were keeping our HR and recruitment records in paper files, making any reporting or searching of data lengthy and inefficient,” says Peter Gerard, VP of Human Resources at UAS.

“We needed a system which could help manage our human capital and recruitment processes efficiently and quickly.”

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On top of this was the need to manage its healthcare training programmes.

“The healthcare market is suffering from a shortage of licensed and trained professionals,” Gerard says. “As a multi-state enterprise, working with some of the largest healthcare systems in the country, UAS is capable of bringing hundreds of certified, trained professionals to the market and we needed a system which could enable us to track our work in this area.”

Gerard was also keen to find a solution that would integrate with Salesforce.com and other current systems in use by UAS. Fairsail won the selection process, built on the Force.com platform and fully compatible with its existing technology.

After the initial consultation with Fairsail, UAS selected the two modules that would help them address the business challenges they faced.

“Fairsail had some great features to offer which we knew would provide a solution to the challenges we were facing,” says Gerard. “This, along with its ability to plug directly into the Salesforce.com environment made it the clear choice for us.”

The module selected by UAS was Fairsail Recruit because of its ability to integrate and audit the entire process of recruitment, which for a rapidly growing organisation like UAS was essential.

It offers a robust recruitment and selection process, managing all processes from specifying job requirements to making a job offer. Criteria such as skills, competencies and qualifications can easily be added to the process helping users identify the best candidates.

Furthermore, its integration with social media and job boards means vacancies can now be shared to wider talent pools without any additional effort.

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UAS also opted for a second Fairsail module, Human Capital Management (HCM), to bring together processes such as performance ratings, job descriptions and development plans in a single portal.

It allows managers to track and interact with employees to work on career paths and strategic planning through its HR management portal, and brings together an entire workforce via its collaboration portal.

“Our HR team saw a difference immediately,” Gerard says. “It enabled us to electronically process candidate applications in a system which is easy to track.

“Fairsail Recruit has made the process of finding and assessing applicants much easier, allowing us to search by applicant and vacancies online and automate the hiring and on-boarding process.

“On the Human Capital Management side of the programme, Fairsail has the ability to save employee data and run useful reports which allow managers to track employee development and engagement.”

With HR now freed up from the lengthy paperwork of the old system, the team is able to focus on how it can best support business growth plans for the future – turning HR from an administrative function to a strategic one.

“We now have better reporting and more robust data to help us focus on the strategic priorities for HR going forward. Fairsail has saved us money and man-hours by automating emails, steps and processes meaning we now have a faster and more efficient reporting program.”

As UAS continues to grow, Fairsail is growing alongside it to rapidly develop the product to capture and report even more data. Since implementing the new system, UAS has requested upgrades or new features on a fairly consistent basis, challenging Fairsail to meet the requirements of a large and growing business.

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Ben Rossi

Ben was Vitesse Media's editorial director, leading content creation and editorial strategy across all Vitesse products, including its market-leading B2B and consumer magazines, websites, research and...

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