Create Your 50 Question RFP: Make Better ITSM Tool Selection Decisions
These documents aren’t easy or fun to create and use, for both customers and tool vendors, and one has to question whether they are actually working given the continued level of ITSM tool churn.
Rightly or wrongly, companies continue to change their IT service management (ITSM) tools at a regular rate, and a Request for Proposal (RFP) or Request for Information (RFI) document now plays a big part in the new tool selection process.
These documents aren’t easy or fun to create and use, for both customers and tool vendors, and one has to question whether they are actually working given the continued level of ITSM tool churn. If the “War and Peace” style, 500+ question RFP worked, then surely, we would be seeing a slowdown in the rate of ITSM tool churn because companies would invest in the tool they actually need rather than a tool their misguided RFP calculation says they need.
Getting the RFP right has to be one of the first steps in purchasing, deploying, and using the right ITSM tool for your company. To help with this, this article talks to the common RFP issues to avoid across people, process, and business requirements and discusses how to optimise your RFP for a better outcome.