GETTING THE CX FACTOR: How to source an effortless network experience

In this guide, written by Andy Everest, Chief Procurement Officer & Head of Service Delivery at Telia Carrier, we explore the main customer experience (CX) evaluation criteria for network buyers – and the questions they should be asking prospective suppliers. CX is often considered as being difficult to measure, but there are a number of ways in which this part of the selection process can be managed more objectively.


Main topics include:

  • The importance of network CX for your business
  • The core foundations of CX: culture, processes and technology
  • Ways to measure CX and the right questions to ask

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