New age service desk for the digital enterprise
Millennials are increasingly exploring emerging communication channels and expect personalised, proactive and even pre-emptive services.
According to a Gartner research, by 2018, 50% of team collaboration and communication will occur through mobile group collaboration apps. Organisations will need unified, observational, social and people analytics to discover, design and share better work practices. So, along with your workforce your workplace will also need to change.
Millennials are increasingly exploring emerging communication channels and expect personalised, proactive and even pre-emptive services. Companies across various industries are changing their sales and services strategies to attract and retain millennial customers.
In this context, IT operations need to be adaptive and agile when it comes to handling the workspace of tomorrow. Perfecting IT operations requires rigorous planning, focused technology investments, strategic roadmap and execution, as it is linked to the overall productivity and efficiency of an organisation.
Is your Service Desk geared up to handle these evolving needs of the workspace? Download the e-book below to learn what constitutes a New Age Service Desk and how your organization can benefit from it.