Why you need a codeless service management tool

Today, like with everything else, things have dramatically changed. Today, time to value has become key, and IT organisations must deliver business value every day.

A long time ago, in a galaxy far, far away, the IT service management (ITSM) industry was filled with products that promised to deliver the moon so long as you were willing to pay a hefty consulting fee every time you wanted to make the smallest of configuration changes.

Today, like with everything else, things have dramatically changed. Today, time to value has become key, and IT organisations must deliver business value every day. This means IT teams can no longer simply define what’s needed and then outsource the customisation work.

Now, IT teams have the responsibility to modify, update, integrate, and change the software themselves. And, this must be done fast. IT needs a solution that empowers it, puts it in control, provides agility and flexibility, and delivers true business value.